Version 2.1 · Effective August 27, 2026
File problems and a reasonable correction opportunity
If a purchased product has a corrupted, missing, broken, incorrectly packaged, or otherwise malfunctioning file, MYTHLODE ASSETS will make a reasonable effort to investigate and correct the specific problem. Support may include a corrected file, replacement download, product update, explanation, or reasonable compatibility guidance.
When an ordinary refund request is based only on a problem that can reasonably be corrected, the customer agrees—when reasonably possible—to contact MYTHLODE ASSETS or the applicable storefront and allow a reasonable opportunity to provide that correction before demanding a seller-controlled refund.
This process does not remove, delay, or restrict any remedy, refund, cancellation, warranty, chargeback, or other right that applicable law or a controlling storefront rule does not allow the seller to waive.
Ordinary refunds
Ordinary refunds follow the rules, procedures, and technical capabilities of the storefront where the product was purchased. Downloadable digital goods may be nonrefundable after download except where the storefront allows or requires a refund, applicable law requires one, the product is materially defective and cannot reasonably be corrected, the listing materially misrepresented it, or another valid basis applies.
An ordinary full refund, chargeback, reversal, cancellation, fraudulent purchase, or other invalidation may terminate the affected license and entitlement under the applicable license and mandatory rules.
Covered theme-pack shortfall
The ten named Covered Theme Packs must each reach at least 250 unique game-ready designs by May 27, 2027, at 11:59 p.m. Central Time (CT). If a covered pack is short at that deadline, an eligible buyer may request a proportional Completion Shortfall Refund beginning May 28, 2027.
((250 - delivered count) / 250) × product price paid
The delivered count is fixed at the deadline for this calculation. Later delivery does not reduce an already accrued remedy.
License and access after the special remedy
A Completion Shortfall Refund is not an ordinary cancellation. The buyer keeps the license to every asset delivered by the deadline. MYTHLODE ASSETS will preserve the active entitlement where technically and legally possible and will not treat this proportional remedy as an ordinary license-terminating refund.
Category packs and other exclusions
Category compilations have no promised future count or deadline. They intentionally organize one object type and may overlap with the Theme Packs named in their Source Collection. Every applicable listing must display the exact overlap counts prominently before purchase.
Collection Completion Guarantee: If a category-pack buyer later obtains active, non-refunded entitlements to every Theme Pack in that product's disclosed Source Collection, the buyer may request a one-time refund of the verified base category-pack price. The buyer keeps every category-pack asset, including any additional assets outside the Source Collection at launch, under Universal Commercial Asset License Version 1.2. Read the exact counts and complete guarantee.
Unfinished themes, separate products, sequels, expansions, bundles, services, subscriptions, and future products remain excluded from the 250-asset theme-pack commitment unless public written terms expressly opt them in before purchase.
Marketplace and payment-provider rules
For an itch.io purchase, use the support and refund process supplied by itch.io. itch.io may direct technical issues to the publisher first so there is an opportunity to solve the problem. A mandatory storefront, payment-provider, tax, or nonwaivable legal rule controls only to the extent of a direct conflict with this policy.
Response times
MYTHLODE ASSETS will make a reasonable effort to respond as soon as practical. Timing may vary with the issue, storefront systems, weekends or holidays, product complexity, verification needs, payment-provider procedures, and request volume. No specific time is guaranteed unless mandatory law or a binding storefront rule requires one.